Privacy & data

Privacy Policy

How CRUX collects, uses, shares, and protects your personal information—and the choices available to you.

Legal entity

CRUXJEWELRY London, United Kingdom

Data protection

UK + EU GDPR Where applicable

Privacy contact

support@cruxjewelry.com Questions and rights requests

CRUXJEWELRY ("we," "us," "our," or "CRUX") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from cruxjewelry.com (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy. This policy complies with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU GDPR where applicable.

01Who we are

  • Legal Entity: CRUXJEWELRY

  • Registered Office: 124-128 City Road, London, EC1V 2NX, United Kingdom

  • Contact Email: support@cruxjewelry.com

02Personal information we collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information: Examples include version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order Information: Examples include name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Customer Support Information: Any information you choose to provide during your inquiries.

03How we use your personal information

We use your personal Information to provide our services to you, which includes:

  • Offering products for sale, processing payments, shipping and fulfillment of your order;

  • Keeping you up to date on new products, services, and offers (with your consent);

  • Screening our orders for potential risk or fraud;

  • Complying with applicable laws and regulations.

04Sharing personal information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Payment Processors: We share payment data with trusted payment gateways to process transactions securely.

  • Logistics Partners: We share shipping details with couriers to deliver your orders.

  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

05International data transfers

Please note that your information may be transferred outside of your country of residence, including to Canada and the United States (where Shopify's servers are located). We ensure that such transfers are conducted in compliance with applicable data protection laws, utilizing standard contractual clauses or equivalent mechanisms where necessary.

06Data retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information, or as required by tax and accounting laws.

07Your rights (GDPR & UK GDPR)

If you are a resident of the UK or the European Economic Area (EEA), you have the right to:

  • Access the Personal Information we hold about you;

  • Ask that your Personal Information be corrected, updated, or erased;

  • Withdraw consent for marketing communications.

If you would like to exercise these rights, please contact us through the contact information below.

08Cookies

We use cookies to optimize your experience on our Site and to analyze our services. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the Site.

09Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

10Changes to this policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

11Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@cruxjewelry.com or by mail using the details below:

CRUXJEWELRY
124-128 City Road
London, EC1V 2NX
United Kingdom